New SIM with new number is required, if you wish to use the services again. Contact your current Service Provider and request a PAC (Porting Authorisation Code) to transfer (port-out) your number to another network. If your giffgaff SIM is inactive for a period of six months, giffgaff will deactivate your SIM and the mobile number associated with the SIM card is recycled (your mobile number cannot be recovered and your SIM cannot be reactivated). You cannot reactivate a giffgaff SIM card if it was previously activated or has been deactivated due to no usage within any 6 month period. Hi there, I have a phone with an old giffgaff sim card, not used it for a number of months. If you're already a member, swapping your SIM will let you use a different SIM if yours is the wrong size, missing or faulty. If your contacts are saved to your sim, back them up first. Activating your giffgaff SIM card is easy and can be done in a few simple steps. 4. Once you have these, follow the steps below to get started. It is therefore impossible to keep the phone number associated with a deactivated SIM. You can’t. I already paid 20 pounds worth of goodybags and cant activate my SIM. Your number will have been recycled and any goodybag allowance and/or airtime credit will have been forfeited. UK residents aged 18+ only. bladerunner929. App and then web. To prevent SIM card deactivation, a giffgaff SIM card must be used from time to time for outgoing transactions. Can I change a new sim to my old number, if so how long does it take?If a giffgaff SIM is not used for 6 months you risk losing the number. See our SIM-only deals. It's a bitesize wonder. Many of these sell specific giffgaff vouchers, but an O2 one will do too. Moreover, deactivating the SIM card returns the phone number associated with it to the pool of available phone numbers. please follow this guide to Transfers. The SIM card that wasn't used or topped up whilst you were in Australia will have now deactivated (the limit is 6 months) any credit money on that sim will have been lost, what you can do now is order A new sim from your giffgaff page or purchase one in the shops for £1 or less, this can be activated on your old username if you wish and you will be given a. But you will be able to activate a new sim while logged in to the account. Buy a goodybag/plan. naf3. To activate the giffgaff SIM card, you’ll need to create a new giffgaff account for the new SIM card and make a purchase (buy PAYG credit top-up or a 1 month goodybag plan) via a credit/debit card, PayPal account or a top-up voucher. However, before you can use the giffgaff goodybag services in the EU the SIM card will need to be used in the UK first. sloz. richybhoy36. You will need to raise a case with a giffgaff agent hereWith giffgaff you get access to 4G data at no extra cost. Make sure you follow the steps listed above, and keep your 16-digit voucher code handy. put 894411 followed by the first 13 digits from the back of the simCan I reactivate the SIM with same card and same number? freezing77. Giffgaff cannot resurrect your giffgaff sim card or your number, only a competing UK network can use the PAC you provide them with, obtained from a giffgaff agent. You could get another giffgaff SIM from a local shop for £1 and perform a SIM swap. If a giffgaff SIM is inactive for a period of six months, giffgaff will deactivate the SIM card and the mobile number associated with the giffgaff SIM card goes into. 25 GB. GiffGaff SIM card is probably the easiest & cheapest way to stay connected while visiting UK & other European Countries. This is printed on your SIM card just before 3Ggg1 for 3G SIM cards or 4Ggg4 for 4G SIM cards. That’s a real shame - because I fancied on iPhone SE which needs dual sims: nano-SIM and eSIM, and. Good choice. The steps are the following: 1 ACTIVATE SIM. Enter the code from your new SIM and click "Activate your SIM". If you have lost your giffgaff SIM card, you can replace it with a new SIM. There are no zero's or O's in the codes. If your giffgaff sim has been deactivated and you want to stay with giffgaff, you will have to create a new account and receive a new telephone number. You can order a new SIM card here; Delivery can take up to 2-3 working days, Is it possible to reactivate my SIM? Once a SIM card has been deactivated, it's not possible to reactivate it. (This will send you a new SIM via 1st Class Post to use in a new phone of your choice. To prevent SIM card deactivation, you need to use your giffgaff SIM from time to time. You can then start using Giffgaff services. Make at least one connection to the internet. This join giffgaff article guides you through the whole SIM ordering and activation process. 2020, 43430),1 giffgaff account can only have 1 SIM active on it at a time, regardless of whether this is an eSIM or a physical SIM. Is there a way to re-activate the SIM successfully and not pay additional fees or can I transfer the goodybags to. In order to have the handset / IMEI bar lifted, the replacement SIM must have been received and fully activated. If a giffgaff SIM is inactive for a period of six months, giffgaff will deactivate the SIM card and the mobile number associated with the giffgaff SIM card goes into. There can be a delay when you do the SIM swap, so do it during a non-important time! it should be done by 9pm that day though, please remember sim swaps cannot be done between 9. zakri67 Hi there. Pay as you go SIM cards and great value mobile phone deals with giffgaff Choose a mix of texts, minutes and data with your perfect plan. Get £5 bonus credit when your friend activates the SIM you previously ordered by 18 October – Sep 2023. I want to reactivate my account and keep my number. . Click the activate sim. Just pop over to giffgaff. Firm Reference Number - 680957. You’ll need to create a separate account for each. You can order a new SIM card here;. The SIM swap will transfer your current number, airtime credit and/or bundle (goodybag,gigabag) over to new SIM. 3. If you're already a member, swapping your SIM will let you use a different SIM if yours is the wrong size, missing or faulty. From the giffgaff app Click “account” Click “personal details” Scroll down Where it says “replace my sim” Click open. The account is still valid. Keep in touch with your mates for free with unlimited calls & text to giffgaff numbers. If your SIM card is disconnected / terminated, you will lose any remaining Airtime Credit / Top up balance and goodybag and also payback, your old phone number will get recycled. You’ll just need your PAC code from your previous network. Sorry to hear that you’re having trouble adding credit to your giffgaff account. Activate my SIM. However, the settings do not apply to your sim card, but the phone itself, so entering them in your phone won't help. On the next screen, log in with your giffgaff member name or phone number. Discover the flexibility and savings with unlimited calls and texts. I had to report my phone lost and locked sim and phone. It was suggested to me that I needed a new SIM - it was working perfectly in old phone . The number will have been sent out for recycling. My phone was found smashed up but I could still use my old sim. fdame14 Hi there. Text “PAC” to 65075 from your old SIM (not your giffgaff one). Need a giffgaff SIM card to activate? Obtaining a new giffgaff SIM card is really easy. rasha18522 Hi there. If it is shown, then you can do a SIM swap to a new SIM to reactivate the number. Get your PAC or STAC code. Wait 24 hours (maximum) for the giffgaff SIM activation process to complete through the system in full, then…You can't reactivate a deactivated sim. Are you starting the activation process via the giffgaff app? What’s your default browser? walde54629. sloz im currently in the uk and i was using my sim earlier on my mobile data and my ex partner has logged into my account taken their bank details off the card and possibly deactivated the sim as well. You can buy giffgaff SIM cards in many Supermarkets, Convenience Stores and Newsagents, priced £ 1 or less. e. It will just try to swap your number to the new SIM Each giffgaff SIM requires it’s own account. headcases When you change your SIM card to a different SIM (e. When you perform a sim swap,ALL your credit and any remaining goodybag/gigabag allowance,along with your giffgaff phone number,is transfered to your NEW sim card,,,easy. You’ll just need your PAC code from your previous network. Once a SIM card has been deactivated, it’s not possible to reactivate it. steve73553 if a few months is less than six yes you can,. giffgaff Limited is authorised and regulated by the Financial Conduct Authority (FRN 680957) and acts as a credit broker and not a lender, offering credit products provided by Klarna Bank AB (publ). Find our best sim only deals. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. falcus28. Login to your account, and check that your original phone number (that you want on the new SIM) is shown at. Rekindle is a digital inclusion project aimed at helping people over the age of 60 in Middlesbrough gain the confidence and skills to use digital platforms t. Use the ‘Transfer number’ section of your VOXI account online. Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for. when i go to make a call it doesnt ring it just comes up with “call failed”. Have a close look at your current sim, new sims are 3 in one sims. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. to a new SIM. Related articles. It will just try to swap your number to the new SIM. On the next screen, log in with your giffgaff member name or phone number. No the SIM swap worked but the iphone 5 I put the new SIM in has stopped charging so trying to reactivate the SIM in my old iPhone 4 - if they were same size I'd just swap them over. I took it out for a short while to use a foreign sim whilst I travelled. In this case, a new sim will have been dispatched to you and it's the only one that can currently be used with your account. Enter the 6-digit. Your sim card security bar should actually be removed during the replacement sim card activation process,and this very rarely fails,but if your phone was also blocked,then the phone block does need to be removed by a giffgaff agent,and may take up to 5 working days to remove. However as a last ditch attempt, and only after office hours call O2 on 08000 321402 to get an automated PUK Code generated from the menu. If you haven’t done any of these things in the last 6 months, your sim has been deactivated and the number lost. They usually complete in about 30 minutes, but can take up to 24 hours. She Must have internet connection as she must go Online, login to her Giffgaff account and activate the new sim. Minimum payment activation amounts: If activating by topping up credit only, the. If so, you can get a new SIM, and do a SIM swap, to get your original giffgaff number up and running again. To keep a sim active to account with the number >> Our rights to bar or disconnect your SIM Card. Power your phone off and back on every so often to help it connect fully to the Giffgaff networkHowever you can get an unactivated giffgaff sin and register it on your account. If you have not used your Giffgaff SIM once within a 6 month period it will have been deactivated & your number recycled. You will need to raise a case with a giffgaff agent hereActivate my SIM. Activation Go to your my gg dashboard, click activate, then enter the code from the card. rohinijones Hi. Sim activation usually takes 5 to 30 minutes but can be up to 24 hours. You cannot reactivate a deactivated giffgaff SIM card I’m afraid. Get a SIM only deal and enjoy the flexibility and savings that come with it. ) 2. 2. If you accidentally activate their sim on your account, it will work as a sim swap -- ie, that sim will replace your present sim and will take over your account and phone number. It picks up the GiffGaff network but gives Restricted Service when trying to call and won't send a text. 00. Login to your account, and check that your original phone number (that you want on the new SIM) is shown at the top of your Dashboard page here:Hi there. This should. Which means they are asked for a phone number, which they don't have yet. My phone was found smashed up but I could still use my old sim. 1 SIM card installation. Thanks. If you're already a member, swapping your SIM will let you use a different SIM if yours is the wrong size, missing or faulty. If a giffgaff SIM is inactive for a period of six months, giffgaff will deactivate the SIM card and the mobile number associated with the giffgaff SIM card goes into a number recycling pool for use elsewhere, therefore the. The Offer. SIM and number; Phones; goodybags and credit;. Activate giffgaff SIM. I yes, then switch your phone on and wait for your sim to become live. The giffgaff mobile app lets you manage your giffgaff account with the tap of your phone. It is therefore impossible to keep the phone number associated with a deactivated SIM. Restart your phone every 30 minutes to get it to connect the giffgaff network. It’s super easy to transfer your current number to giffgaff. Enter the code from your new SIM and click "Activate your SIM". How can I reactivate the SIM card and request another phone number for it? lmort57. Unlimited calls and texts. Don’t forget that when you join giffgaff your goodybag is automatically set to recurring. To check this, try switching your phone OFF/ON at different times throughout the day. vixen12345 Hi there. Any giffgaff shop-bought SIM will do for this. megcopes. See Here:. I am at a loss as to what to do. To prevent SIM card deactivation, you need to use your giffgaff SIM from time to time. Can I swap my SIM? If you're already a member, swapping your SIM will let you use a different SIM if yours is the wrong size, missing or faulty. Get my PUK. After you have activatied a new sim, it can take between 30 minutes and 4 hours and very occasionally up to 24 hours before everything is fully working. If it’s still not working after this time, try to turn your phone off and on again. If you're already a member, swapping your SIM will let you use a different SIM if yours is the wrong size, missing or faulty. After you’ve activated your SIM, we’ll give you a link to transfer your old number. Calls to other UK mobiles, landlines and calls forwarding. Hi,please help to reactivate the Sim of my partner,she is not able to do that with activation code,but need it asap!!!**** mcilwraith. If you cancelled with o2 and your transfer did not happen, then your number is still with Giffgaff and your Giffgaff sim should still work. to change to a nano SIM) you can transfer your number and existing credits and goodybag by performing a SIM SwapRemember that to activate a giffgaff SIM card and use it, you must use an unlocked or O2 mobile phone. It can take up to 24 hours for your SIM to activate but it's usually much quicker. I can’t activate my SIM; I lost my 6 digit activation code If you're already a member, swapping your SIM will let you use a different SIM if yours is the wrong size, missing or faulty. You will need to raise a case with a giffgaff agent here OPTION 2: ORDER OR BUY A NEW giffgaff SIM CARD AND PERFORM A 'SIM SWAP' PROCEDURE. Please be patient and keep checking your 'My Giffgaff' page. Hey solidsnake892018 Deactivated SIM If you’ve not used your giffgaff SIM within the last 6 months it will be deactivated and you will lose access to the number, if this happens you’ll need a new giffgaff SIM. From your online account head to Menu > Your phone number > Enter my PAC or STAC code. If you don’t use your Giffgaff mobile service for more than 6 months, your Giffgaff account and also your Giffgaff number will be deactivated and you can’t get your number back. Welcome to Giffgaff 👍. You will need to get a new SIM, and activate it. gabyfunke. On the next screen, log in with your giffgaff member name or phone number. Sorry no you can’t reactivated an old sim. figment_uk I was on giffgaff I have put a new sim in activated it and topped up but still no network. 1. Log in to the account you want to swap SIM cards on; Go to the activation page; Enter the 6 digit activation code from the new SIM; Click Continue. JOINING giffgaff giffgaff is generally a PAYG service but You have to go to giffgaff. On the next screen, log in with your giffgaff member name or phone number. If your giffgaff SIM has not been used for 6 months or more you will have lost that number and cannot get it back as it’s returned to Ofcom for later reallocation to another. ianmacca90 Thank you for posting to the giffgaff Members Help & Support Community, where fellow giffgaff customers will try to assist you with your query. You cannot deactivate a giffgaff SIM card and reactivate it again, no. If you register after 10. 3-5 business days. 24/7 Tech help from our award winning community. 2 ACTIVATION CODE. If your planning on the services in the EU your only option is to top up with airtime credit and you will be subject the roaming charges found here. Your SIM is in the process of being activated. 1. Unsure if any networks now allow activation of their sims before a payment is made, though years ago this used to be the case and certain networks did activate sims without the need to load it with money. When the sim is fully active, you will find your number, and your balance in My giffgaff. Enter the code from your new SIM and click "Activate your SIM". All you need is a credit/debit card or top-up voucher and an unlocked phone. To do this, grab the leaflet it came with and locate either the SIX DIGIT CODE or the 13 DIGIT CODE – it’s easy to spot as it says ACTIVATION CODE above it. You can use the oldf account to activate it on (make sure that you login before starting the activation), but you will be allocated a new phone number, as your original. To do this, Replace your SIM section of My giffgaff and click on 'Activate your SIM'. 30pm. Enter the code from your new SIM and click "Activate your SIM". this does not include emergency calls (i. You could get another giffgaff SIM from a local shop for £1 and perform a SIM swap. PACs are valid for 30. You cannot reactivate a giffgaff SIM card that has been previously activated. Hi there @dazzy90. pocea34 Hi there. Did you test the SIM in your phone before starting the activation process? If so, did it show 'giffgaff' and a signal? When did you activate the SIM card (if today, give time)? Is your giffgaff number and credit/goodybag you bought during registration showing online? Can you see a message saying 'Waiting for activation' on your account?Test your new giffgaff SIM works in your phone before requesting to port your number, in case the phone needs unlocking. On the next screen, log in with your giffgaff member name or phone number. Once a SIM card has been deactivated, it's not possible to reactivate it. My old SIM is still activated according to GiffGaff when I try to reactivate it, but no signal because everything transferred when I swapped to my new nano SIM. Promoter: giffgaff Limited 500 Brook Drive, Reading, RG2 6UU ("giffgaff") Top. mw78679 If you had left the sim inactive for 6 months or more then that’s the reason why. If a giffgaff SIM is inactive for a period of six months, giffgaff will deactivate the SIM and the mobile number associated with the SIM card is recycled (the mobile number cannot be recovered and the SIM card cannot be reactivated and is. (NB. In the form itself, include your former account membername, lost mobile number, name and address that matched your account and 3 regularly called /texted numbers. Make a call. giffgaff recycles numbers and will not be able to reconnect once a number is disconnected and recycled. Hi there. laura_mm LOST SIM/STOLEN PHONE:* Use the link below to block both the SIM and Handset, once done giffgaff will send out a replacement sim Royal Mail first class ‘with your original number and any remaining goodybag/ airtime credit’. Reactivate simcard Reactivate simcard. jakub20810 Thank you for contacting the GiffGaff Community. Please note that goodybags purchased as part of a phone order are not refundable unless the complete order (i. My old SIM was de-activated. Thanks. Enter your 16-digit voucher code and confirm your claim. To get the PAC code text ‘ from the number. Then add a payment method through the app at a later date. It should arrive within 1-3 working days. The SIM card that wasn't used or topped up whilst you were in Australia will have now deactivated (the limit is 6 months) any credit money on that sim will have been lost, what you can do now is order A new sim from your giffgaff page or purchase one in the shops for £1 or less, this can be activated on your old username if you wish and you will be given a. I’m already a giffgaff member but I ordered two sims for my mom and her partner am I able to activate them or do they have to thanks. 30pm. If your mobile data isn’t working, but calls and texts are, there may be an issue with your Access Point Name (APN) settings. To prevent SIM card deactivation, a giffgaff SIM card must be used from time to time for outgoing transactions. Restart your phone every 30 minutes to get it to connect the giffgaff network. (its the goodybags that make giffgaff competitive),Embrace life with these flexible plans. Iceland, Heron Foods, Tesco, Asda, The Co-op, Sainsbury’s, Martin’s/McColl’s, One Stop, B&M, Home Bargains and many more shops sell them. No you don't need a card to activate your SIM, you can do it with a top-up voucher which you can get from your local corner shop, supermarket, post office, or WHSmith. Enter the code from your new SIM and click "Activate your SIM". You can also Dial *100*7# to check your goodybag balance, remaining minutes and expiry of your goodybag. giffgaff may reconnect you if any disconnection was due to our negligence. welcome to help and support. Swaps can only be performed between 4:30am and 9:30pm. 2. You must ask your previous mobile operator for the code and then give it to giffgaff as detailed below under Step 3. giffgaff to giffgaff calls and texts are only free whilst you are in the UK. If your giffgaff SIM has not been used for 6 months or more you will have lost that number and cannot get it back as it’s returned to Ofcom for later reallocation to. *Extra £10 bonus credit offer open for up to 15 friends who activate a SIM with a contract plan between 5/10/23 - 5/1/2024. You're free to leave when you want, but we'd love it if you stay. Regards, CS Lee . Sim deactivates of none use just after six months when not used sim. Log out Http. 1) You will need to order a new sim, or use one you have lying around the house. sim12godson Hi there. Here is what the user manual states: '5. jayknox93 Yes that’s why. 25p per minute. Need a giffgaff SIM card to activate? Obtaining a new giffgaff SIM card is really easy. Details of the charges that will apply can be found here. No the SIM swap worked but the iphone 5 I put the new SIM in has stopped charging so trying to reactivate the SIM in my old iPhone 4 - if they were same size I'd just swap them over. Send a link on any social or messaging app to invite your mates to join giffgaff. - Most Activation Completions Have Been Reported To Take From - • Instant. Enter the code from your new SIM and click "Activate your SIM". Confirmation. This is called the cancellation period. sloz. Europe. Choose a plan or top up as you go. giffgaff recycles phone numbers and we will not be able to reconnect once your number is disconnected and recycled. credit/debit card, PayPal, voucher redemption or credit exchange)?. Carrying out a SIM Swap on an Unactivated giffgaff SIM will keep your current number and any Goodybag or Airtime Credit that’s on your GiffGaff Account, below is the procedure do this: There can be a delay when you do the SIM swap, so do it during a non-important time! There’s a 13 digit code on the SIM itself that you can use instead. If you want to prevent this deactivation, you need to use your phone from time to time. Registered address – giffgaff Limited, 260 Bath Road, Slough. 00, or. If a giffgaff SIM is inactive for a period of six months, giffgaff will deactivate the SIM card and the mobile number associated with the giffgaff SIM card goes into a number recycling pool for use elsewhere, therefore the. ianmacca90 Thank you for posting to the giffgaff Members Help & Support Community, where fellow giffgaff customers will try to assist you with your query. You can buy giffgaff SIM cards in many Supermarkets, Convenience Stores and Newsagents, priced £ 1 or less. Since I got my new SIM card fromm giffgaff I haven't been able to use internet or calls. my phone shows no service and i am unable to send text messages. Skip to content. If it’s still not activated after that, try to re-insert the SIM. If you don’t have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up one stop or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link givenIf your SIM card is disconnected, you will lose any remaining Airtime Credit and/or goodybag balances and also the phone number on your account. To continue using giffgaff you need a new SIM, and will be allocated a different number. Just pop over to giffgaff. Make sure it isn’t activated. On the next screen, log in with your giffgaff member name or phone number. Find our best sim only deals. To prevent this deactivation, she'll need to use her giffgaff SIM from time to time. Login to your account, and check that your original phone number (that you want on the new SIM) is shown at. the phone purchase) is cancelled. Select the monthly plan that best suits your needs. You can use any new (unactivated) giffgaff SIM card. Activate your giffgaff SIM on our activation page (you’ll be given a temporary number for the time being). Log into the giffgaff website. Login to your account, and check that your original phone number (that you want on the new SIM) is shown at. I already tried to re-activate the SIM card a lot of times. A balance enquiry sends back £15 credit so the sim must still be active to some degree. To prevent SIM card deactivation, a giffgaff SIM card must be used from time to time for outgoing transactions. e. The SIM card to this mobile phone phone number removed for. when i go to make a call it doesnt ring it just comes up with “call failed”. You can buy giffgaff SIM cards in many Supermarkets, Convenience Stores and Newsagents, priced £ 1 or less. Once a SIM card has been deactivated, it’s not possible to reactivate it. when i go to make a call it doesnt ring it just comes up with “call failed”. Firstly all giffgaff Sims are now trio Sims so you can push the middle out to the required size from standard- micro and lastly nano, check your present SIM is not a trio that would save you performing a SIM swap. You cn activate the SIM by adding £10 airtime credit which is not time limited and may be used to purchsse a goodybsg later. Article: How to activate your giffgaff SIM card. Once a SIM card has been deactivated, it's not possible to reactivate it. On the next screen, log in with your giffgaff member name or phone number. You will now have successfully activated your shiny new giffgaff SIM card. e. Enter the code from your new SIM and click "Activate your SIM". When you reported your phone stolen it was barred to prevent anybody from using it. Send for a replacement here. Hi @lcs110 You can activate your new sim card in Malaysia, by entering the sim code and then logging in. my phone shows no service and i am unable to send text messages. Enter the 6-digit code printed on your giffgaff SIM card and click "Activate your SIM". walde54629 Do you have Firefox? walde54629. On the next screen, log in with your giffgaff member name or phone number. my phone shows no service and i am unable to send text messages. If you recently Joined giffgaff⬇️. Firstly all giffgaff Sims are now trio Sims so you can push the middle out to the required size from standard- micro and lastly nano, check your present SIM is not a trio that would save you performing a SIM swap. Hi pauld71689 >>>. This is where SIM Swap starts. Iceland, Heron Foods, Tesco, Asda, The Co-op, Sainsbury’s, Martin’s/McColl’s, One Stop, B&M, Home Bargains and many more shops sell them. Buy a goodybag/plan. megcopes. - Check how much data you have left. sabraswhatapp If your SIM has been deactivated for inactivity, it is not possible to reactivate it, sorry. T&Cs apply. alfiemullers Hi there. giffgaff says all I need to do is enter the activation code on the back of my SIM card to reactivate it. Our free SIM cards come in all 3 sizes (micro-SIM, nano-SIM and standard-SIM), all you need to do is pop out the SIM that fits your phone. Iceland, Heron Foods, Tesco, Asda, The Co-op, Sainsbury’s, Martin’s/McColl’s, One Stop, B&M, Home Bargains and many more shops sell them. UK residents aged 18+ only. aaron08566 Would it be possible to just reactivate the old sim please? Hi, sorry, no, you need to use the special Replacement being sent as a result of your request to block to get going again. It's now about 6 days ago! It's very fustrating and if you can't help me asap. If a giffgaff SIM is inactive for a period of six months, giffgaff will deactivate the SIM and the mobile number associated with the SIM card is recycled (the mobile number cannot be recovered and the SIM card cannot be reactivated and. Redeem your top-up voucher number (a minimum of £10. for the sim to become active. These Terms and Conditions and the giffgaff standard Terms and Conditions (together the "Terms") govern this Offer. Many of these sell specific giffgaff vouchers, but an O2 one will do too. Make sure that there is no call transfer and call display is on, and PIN code off. UK telephone regulator The Office of Communications, Ofcom states that numbers which are not in use must be recycled after a certain period of time, with giffgaff this is 6 months. Hi there @tomjwatkins. The SIM card that wasn't used or topped up whilst you were in Australia will have now deactivated (the limit is 6 months) any credit money on that sim will have been lost, what you can do now is order A new sim from your giffgaff page or purchase one in the shops for £1 or less, this can be activated on your old username if you wish and you will be given a.